Installation failed

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  • March 3, 2024 at 6:19 pm #15581
    Ivana Bartošová
    Participant

    Hello, I have a problem. I’ve installed the theme and plugins in WordPress, but I don’t know where to upload the XML and WIE files. WordPress gives me a message: “Welcome to Citrus Pro Child Theme By Risingthemes. To set up the theme, first, install all the required plugins, then import XML & WIE files. After that, go to Appearance >> Theme Options and click on restore default and set up navigation from Appearance >> Menus.”

    When I follow this process and upload the .wie and .xml files anywhere, perform the restore, it messes up my website, and I am unable to edit it.

    I wrote to you on Friday via chat and email, could you please look into it?

    Thank you.

    March 4, 2024 at 7:14 am #15583
    Rising Themes
    Keymaster

    Hi

    We have send you an email. Please check.

    Thank You

    June 19, 2024 at 6:55 am #15684
    Quentin Wong
    Participant

    Hi I am having this same issue, and I don’t know which files are the XML and the WIE in the package I bought for Cigma.

    June 19, 2024 at 10:49 am #15687
    Rising Themes
    Keymaster

    Hi

    Kindly email to support@risingthemes.net so we can send you the xml file.

    Thank You

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