Status Update

[Chris Tattersall]

Update: After selecting Appearences=> Theme Options for Pro Settings, I reset to default settings and was then able to completely load the template. However, when viewing the site, the menu options are not showing. In Customize there is a menu widget with three horizonal lines that display the menu items when clicked, but this does not appear in “View Site”. Also, they should appear horizonal on the page according to your demo, not on a widget!

[Rising Themes]

Hi

Please send us the site URL so we can check.
Do you want menu to display in sidebar?

Thank You

[Chris Tattersall]

Hi,
I do not have a URL for this site yet as I have just started to create it. It’s running on a Windows VPS (localhost) and can only be accessed with RDP to the server. I do however have two screen shots from the “Customize” and “Visit Site” functions of WordPress.

I now see that the menu bar is appearing for a couple of seconds, then gets overriden by the Slider. This happens on both functions. How can I post or send you my screenshots?

Regards
Chris

P.S. The menu along the top is fine, if it is not hidden!

[Chris Tattersall]

I am trying to post links to the screen shots for this problem, but they disapear when I click submit!

[Chris Tattersall]

Still cannot post these links. What is going on?

[Chris Tattersall]

When I try again, it says “duplicate post, you have already said that”
Are you supressing posts with URLs in them? Did you get them and, if so, why does it not appear in the number of posts? Very misleading!

[Chris Tattersall]

I don’t know what is happening. If you saw by screenshot posts yesterday, the visit_site.png did not display the menu bar or the widget with three horizontal lines. This morning I tried again and now the widget is displaying and if I click on it, it displays the menu options vertically (I want them horizontally and always displayed). I have done NOTHING since I made the posts yesterday.
Please, what is going on? I am pulling my hair out here!! Why this random behavior?

I am posting the screen shot from this morning in a separate post as they seem to be suppressed.

Waiting anxiously for a reply so that I can move on, otherwise I will be requesting a refund.

Regards
Chris

[Chris Tattersall]

http://www.coveford.com/visit_site2.png

[Chris Tattersall]

Now the post with the URL is showing up!!!

[Chris Tattersall]

Screen shots of missing menu problem

http://www.coveford.com/customize.png

http://www.coveford.com/menu.png

http://www.coveford.com/visit_site.png

[Chris Tattersall]

This last post was a repeat of yesterday’s links which disappeared. Seems that if you remove the http:, they appear!

I hope someone is reading all this as I have not had a reply from Rising Themes yet!

[Chris Tattersall]

OK, problem solved. The screen needs to be maximized to get the menu displayed horizonally, otherwise it displays the three horizontal bars icon which you have to click on. I am working with my VPS using WordPress on “Restore Down” to be able to see the other windows that I am working with. This doesn’t explain why, yesterday, the three line menu icon just didn’t appear at all. Guess I will never know!

Anyway I can now continue with my project, having lost a day on this. Why could someone from Rising Themes not have told me this before????

[Rising Themes]

Hi

We apologize for the delay. We hope your issue got resolved and let us know for any help.

Thank You

[Chris Tattersall]

Yes, thanks. I sorted it myself (by pure accident after trolling through all the WordPress options!)

[Rising Themes]

Hi

Has your issue resolved?

Thank You

[Author]

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